DHL Tracking

Logistics company DHL is owned by the German organisation Deutsche Post, the world’s largest logistics supplier with over 480,000 employees worldwide.

Enter DHL Tracking Number:

It specialises in express delivery of mail and parcels around the world, but also has operations targeting particular supply chain sectors including fashion, automotive and healthcare. You’ll no doubt have seen its distinctive yellow vehicles around, but what services does DHL offer and where does the company originate? We’ve put together a guide to tell you all you need to know about the business and its operations.

DHL Delivery -  Copyrights DHL

DHL Delivery – Copyrights DHL

In today’s connected world where more and more items are ordered online, having the ability to track deliveries is essential, both for the sender and the end customer.

DHL’s tracking facility allows both senders and recipients to easily track the whereabouts of a shipment via the internet. It offers businesses an eTrack facility, which can be used to track up to 50 express shipments at any time via any email-connected device including smartphones and tablets. This means that even for businesses, where employees are on the move between sites, it’s easy to track the location of packages containing the components or documents they need to carry out a particular task and ensure that they arrive in the right place at the right time.

For the sender, DHL ProView is able to provide automatic notifications via text or email as each stage of the process is completed, when packages are picked up, delivered and so on. Senders can opt to have these notifications sent to other people too, so that customers or field operatives, for example, are kept in touch with the status of a delivery. You can add a number of different accounts to ProView, each protected by a PIN so that you can ensure only authorised people have access to the information.

DHL Tracking - Copyrights DHL

DHL Tracking – Copyrights DHL

There’s also an ExpressSMS service that lets mobile phone users track a shipment by simply texting the waybill number to 07720 33 44 55, they then receive an instant status update on the shipment by return text. Alternatively SpeedTracking allows a parcel to be tracked from any phone, mobile or land line, using a combination of voice recognition and touch tones. SpeedTracking also allows you to enter your mobile number to receive confirmation of the shipment status. SpeedTracking is available via the main customer service number 0844 248 0844.

For important shipments of things like legal documents, there’s an electronic proof of delivery option available. This lets the sender get delivery details, including an image of the receiver’s signature that can be downloaded, printed or emailed for compliance and audit purposes. This proof of delivery information is usually available to the sender within an hour of delivery being made.

DHL Express Service

Whether you’re shipping domestically or internationally, DHL’s Express Service offers a range of shipping solutions. Within the UK for example, you are able to opt for delivery by 9am, 12 noon or by the end of the next business day. If there’s less urgency, economy services that don’t guarantee a specific delivery time are available too.

For export packages that have to get there in a hurry, it is possible to opt for emergency shipping. Using this service, the package is placed on the next available flight and delivered in the shortest possible time. As with domestic deliveries, specified time services are available when shipping to some countries too, the options available vary depending on location.

To make life easier, when sending consignments overseas, DHL will help you take care of the complexities of international trade. It has experts that can help you complete customs paperwork and deal with any duties and taxes that may arise from the shipment.

As an added bonus, DHL is the only courier company that offers you the opportunity to earn Nectar points on your shipping services. You can use the points earned to reward yourself or your staff or donate to charity.

DHL Parcel Shipment Prices

DHL Parcels -  Copyrights DHL

DHL Parcels – Copyrights DHL

Obviously the price of shipments varies considerably depending on the size and weight of the package, where you’re sending it to and how fast you want it to arrive. Sending small packages in the UK for next working day delivery, starts from £20, rising to £31.95 for delivery before noon or £55.90 for delivery before 9am. Cheaper options are available if your delivery is less urgent.

International deliveries are priced by zone, all countries falling into one of eleven zones. Pricing for worldwide deliveries is complex, but you can download a rate card from the DHL website showing you which countries are in which zones and allowing you to look-up the cost of a shipment, depending on its size and how fast you want it to arrive.

Of course, it is also possible to simply go onto the DHL website and enter details of your package to get an instant shipping quote. For most people this will be the easiest way of working out the price of a shipment and you can go straight on to place the order via the website. You can even order packaging materials whilst you’re there, making it a one-stop destination for sending items anywhere in the world.

Note that the price of delivery services is subject to VAT, so you’ll need to take this into account when looking at the rate card.

DHL Global Mail

In addition to carrying packages and larger items, DHL also offers a Global Mail service. This allows you to send business mail such as statements and invoices, marketing material like brochures and catalogues, and printed publications like magazines.

Global Mail offers the convenience of a single product for all destinations worldwide and easy accounting with a single bill for all of your mail. Extra services like franking, tracking, customs clearance and return of undeliverable items are available too.

There’s also a Global Mail Packet service for smaller and lower value packages that fall outside of the items listed above. This is a convenient, affordable solution though there are restrictions on the size of package you can send as mail. Shipments must be under 2kg in weight, with a total length + width + height not exceeding 90cm. Larger or heavier than this and you’ll need to use the standard DHL Express service instead.

Global Mail Packet Plus offers a broadly similar service but with the added benefit of tracking to most destinations worldwide. With both services, insurance options are available to protect your package in transit if required, and customs clearance is made easy thanks to the use of postal services.

If you’re running a large mailing or distribution operation and the standard mail services don’t meet your needs, DHL can help you build a customised solution to meet the needs of your business.

You can sign up via the DHL website for the Global Mail Observer newsletter. This is aimed at keeping you up to date with events such as natural disasters that may affect the delivery of mail to different parts of the world.

DHL Service Point

For people who want the convenience of being able to send a parcel without having to wait around for a courier collection, DHL offers over 1,200 Service Point locations within the UK. These are located in high street stores including branches of WH Smith, Ryman, Staples and Homebase, as well as many independent stores.

You can pick up a free DHL envelope or box, then simply pay for your shipment in the store. This has a number of advantages if you’re not a regular sender, as you don’t need to have an account and most locations are open seven days a week. Pricing is simple too, being based on the size of the box or envelope, with no need to weigh or measure the package in store.

If you’ve missed a delivery, you can arrange to have your package delivered to a Service Point so that you can collect it at a time that’s convenient to you. You can find your nearest Service Point simply by entering your postcode on the DHL website.

MyDHL

The MyDHL service makes the company’s services simple to use for those with internet access. It’s available free for all DHL Express customers and is ideal whether you make occasional shipments or are a business with regular sending needs. Once you’ve registered for MyDHL, you’re able to arrange shipments online with just a few clicks. You can also easily track DHL Express shipments and set up status alerts so you know what’s happening to your package at each stage of the process.

The big advantage of MyDHL is that it gives you a single sign on that you can use to access all of your DHL express services. You can pay via your business account or with a credit card if you’re an occasional user and not an account holder.

All you have to do to start using the service, is register via the DHL website. You’ll then receive an email asking you to activate your account – you must do this within 24 hours. Once activated, you’re ready to start using the services.

Once set up, your MyDHL profile allows you to customise your preferences, so that you can ensure any communications you receive from DHL are relevant to you and your needs.

HL Redelivery

DHL Green - Copyrights DHL

DHL Green – Copyrights DHL

It’s always annoying if you’re not in when a courier turns up with a package and you return to find a card on the mat. Fortunately, if it’s a DHL delivery, there are a number of flexible redelivery options on offer to make sure that you get your package as quickly as possible.

You can opt to have the package redelivered to the same address on a different day so that you can be sure someone will be there to receive it. Alternatively you can have it sent to a different address where you know there’ll be people available to sign for it – your office for example or a neighbour.

A third option is to have your package delivered to a local DHL Service Point so that you can go and collect it at a time that’s convenient to you.

Whichever option you choose, you can arrange for redelivery of your package quickly and simply through the DHL website.

DHL IntraShip & ProView

DHL IntraShip - Copyrights DHL

DHL IntraShip – Copyrights DHL

DHL IntraShip is ideal for use by companies that send large volumes of packages. It can be set up and customised to meet your business’ specific needs and processes and integrate with your existing systems. You can import data from your own in-house systems, manage shippers in different locations and control online approval processes. It can handle the full range of DHL services covering definite days and times so that you can be sure that it’s flexible enough to meet the requirements of even large businesses.

The batch import of shipment addresses from your business system reduces the chance of making mistakes. It also gives you better visibility of the shipping processes across your business, ensuring not only more efficient deliveries and happy customers, but also compliance with record keeping and audit requirements.

Even if you’re not a major customer, as long as you have a DHL Express account, you can register to use the ProView service. This easy-to-use online tracking service, gives you the option of receiving automatic notifications at each stage of the shipment.

You can opt to have messages sent by email or SMS messages to whomever you specify, even your customer. This assures that the right persons are always aware of what is happening with a package and helps reducing the amount of problems that could occur.

If you already have an account with DHL, registering for the ProView service via the website is a straightforward process.

DHL App for Smartphones & Tablets

DHL-App

The business world is increasingly relying on mobile technologies that cater for the needs of a busy, on-the-move workforce. DHL customer can make use of the company’s smartphone and tablet app to manage the shipments.

Available for download free of charge for use on Android and iOS devices, the app lets you track your packages using the phone’s camera as a barcode scanner. You can get an overview of your shipments including time of delivery and other information. There’s a price calculator feature as well, which lets you easily work out how much a package shipment is going to cost.

The app gives you the option of contacting customer services by Facebook or Twitter or by using an interactive chat facility.

DHL History

DHL Helicopter -  Copyrights DHL

DHL Helicopter – Copyrights DHL

DHL started out in the United States in 1969 as a courier business set up to deliver bills of lading from San Francisco to Honolulu so they got there ahead of freight shipments. It was started by Larry Hillblom along with his partners Adrian Dalsey and Robert Lynn – taking its name from the initials of their surnames. The business gradually expanded its operations as an air courier operation around the globe over the next decade, focussing at first on international traffic. This resulted in it becoming one of the first truly global logistics providers and branching out into other forms of delivery.

The success of other logistics companies in the US, however, led to DHL expanding its own services to deliver packages within the US mainland in 1983. Much of the company’s worldwide growth has come from providing delivery services to countries that weren’t well served by other providers, including Iraq, Iran, Vietnam and North Korea. Currently being German based means it can avoid embargoes imposed on US companies on deliveries to countries like Cuba and North Korea.

Deutsche Post began acquiring shares in the DHL business in the late 1990s, completing its takeover of the company in 2002. This led to the launch of a ‘new’ DHL made up of the old company plus the old Danzas and Securicor Omega Express businesses, which is effectively the company we know today. The new red and yellow livery and logo came into use in December 2002. Expansion of the business has continued since then, however, with DHL making a number of acquisitions.

DHL invested 120 million euros in the Indian delivery company Blue Dart in 2004, making it the major shareholder in the business. In 2005 it acquired Excel plc, which includes the Tibbett and Britten group, formerly the logistics arm of the Unilever business. In 2007, in a joint venture with Lufthansa, DHL started a new cargo airline called AeroLogic, based at Leipzig airport close to its European distribution hub. In total there are now five airline subsidiaries of the DHL Express business.

Today DHL is a truly global business, covering more than 220 countries and territories. It has four major distribution hubs, 250 dedicated aircraft, 31,000 road vehicles and over 40,000 service points allowing it to serve more than 2.7 million customers around the world.

As well as the courier and postal services, it’s best known for global freight business capable of handling everything from a single pallet to a full container. DHL’s supply chain business offers full supply chain management services covering warehousing, distribution and managed transport for businesses in a variety of sectors from retail to health care.

The Williams Lea subsidiary offers marketing, document management and correspondence handling solutions. These are aimed at companies, lawyers and other businesses that want to outsource these operations to allow them to concentrate on their core businesses.

Corporate

DHL Cargo - Copyrights DHL

DHL Cargo – Copyrights DHL

DHL’s global headquarters is in Bonn, Germany, with its European delivery hub based in Leipzig. It has a US HQ in Florida and Far Eastern operations in Singapore, Malaysia and Hong Kong, making it a fully global company.

It’s a successful company too. Deutsche Post DHL made an operating profit of 2.86 billion euros in 2013, on revenue of over 55 billion, at the same time achieving an improvement in operating cashflow. As a result the parent company’s 2014 AGM agreed to pay a dividend of 0.8 euros per share, an increase of 0.1 euros over the previous year.

A strong performance in the third quarter of 2013 saw DHL post an almost 14 percent earnings improvement, leading operating profit to increase to 489 million euros – up from 463 million in the same period of 2012. The company puts this performance down partly to improved efficiency, which has allowed it to overcome the negative effect of currency fluctuations.

The Mail division saw its revenue grow by 3.4 percent in 2013 partly due to an increase in demand for delivery of advertising materials.

For the future the company expects to see growth in its international business. Capital Investment in the last year has been focussed on the Asia Pacific region and the Middle East and Africa where demand for delivery services is growing fast. In 2014 DHL Express expects to expand its resources and further invest in both fixed and mobile infrastructure.

In order to reduce its environmental impact DHL is planning to switch 50 percent of its delivery van fleet to run on compressed natural gas in order to reduce emissions. In 2007 it also became the first courier company to transport cargo using a wind powered ship, the MS Beluga Skysails. By 2020 the company intends to improve its CO2 efficiency by 30 percent compared with its 2007 figure.

DHL has been very active in sports sponsorship, particularly in the motorsport arena. It was the main title sponsor of the Jordan formula one team in 2002 and continues to sponsor the Porsche RS Spyder Le Mans Prototypes in the IMSA American Le Mans Series. In addition DHL sponsors Ryan Hunter-Reay’s IndyCar Series car for Andretti Autosport.

It’s involved in football too. In 2011 the company signed a four-year deal to sponsor Manchester United Football Club’s training kit. It’s also the main sponsor of Bohemian FC in the League of Ireland.

Outside the area of sport, DHL is the official logistics provider to a number of fashion weeks around the world and, along with IMG Fashion, sponsors the ‘DHL Exported’ programme, aimed at getting young fashion designers to achieve recognition outside their own countries. The programme sponsors selected young designers to attend major international fashion shows to display their work. DHL is also a major sponsor of Surf Life Saving Australia, an organisation dedicated to promoting water safety.

The company supports a number of charitable initiatives too, in particular the Disaster Response Teams project which has a worldwide network of over 400 volunteer logistics experts. These can be deployed to a disaster area within 72 hours in order to get relief supplies moving quickly and efficiently by taking over airport logistics. In 2013 DRT volunteers were deployed to Chile following forest fires and to the Philippines after the typhoon.

DHL Jobs and Careers

As a worldwide company and a leader in the field of logistics, DHL is a major employer and as such offers a wide range of career opportunities. All its employees are encouraged to take on responsibility and fulfil their potential via a range of training and education opportunities.

The company offers programmes for students looking to gain some initial professional experience whilst they’re still studying. It also runs an apprenticeship scheme for school leavers, allowing them to have a long-term career whilst also studying for professional qualifications.

For people who have a degree, there is a range of graduate programmes and internships available with DHL. These too offer the chance of further education and continuing professional development to ensure you make the most of your talents.

A wide variety of operational and support jobs are offered by DHL, whether it’s drivers on the road to staff working in warehouses, ports or airports. The company is committed to giving its employees the opportunity to improve their skills and gain additional expertise. It has an on-site training programme as well as its own online learning portal to allow employees complete flexibility in training and development.

Of course a range of management careers is offered as well. The company runs a Global Executive Leadership Programme to give managers the opportunity to work across the different divisions of the business and develop their leadership skills. Again, DHL’s online learning portal is an important part of the career development process. A mentoring programme where employees are supported and given individual coaching by experienced managers has been put in place.

Details of the jobs currently on offer at DHL are always available on the company’s website.

DHL Contact Details

Whether it’s for a tracking enquiry or some other issue, DHL can be contacted via its website or by calling the customer services team on 0844 248 0844. Phone lines are open six days a week from 7:30am to 10:00pm Monday to Friday and 8:00am to 4:00pm on Saturdays and bank holidays.

The number can be used for the SpeedTracking service too.

Should the tracking service not work, our support team and the support team of the shipping companies would gladly help you.

109 DHL Tracking reviews

  1. sonia ortega

    Hi!!
    I tracked my parcel and after saying an attempt delivery now seen to be on hold. How can I get my parcel delivery or pick up??. I didn’t receive any call card.

    Thanks!

    Reply
  2. Oripa

    Disappointed that I posted my parcel in London on the on the 2/4/2016 am intended to reach Tanzania by the 10/4/2016 has not reached the destination.
    A birthday present delayed ?

    Reply
  3. Bernice Yeboah

    Kindly let me know when my item will be redelivered please.
    I was home all day yesterday , and didn’t hear my bell ever rang.
    There was no notice at my entrance too.

    Tracking Number: 2427908195
    Am home today, will be glad if item can
    kindly be delivered.
    Thank You .

    Reply
  4. Derek Gumbs

    I was sending documents to Anguilla in the Caribbean from the UK. The documents was held up in Cincinnati in the USA for 2 and half days in customs. I lost that valuable time on a business deal. Can someone please tell me exactly what was the concerns so I would not have to go thru this ordeal again.

    Reply
  5. Ivan

    Hi what does it mean when the shipment say they hold the parcel

    Reply
  6. Julie

    Where is my parcel – tracking – 5187481935 – I rescheduled again when u tried to deliver on the 5th April and rearranged for the 6th – thing is an at work and I have had parcels delivered safely and left in my porch – it’s always been safe – so where is my parcel ? I can’t get to my emails til tonight and text me on 07790021328 ! There was no calling card last night ! I want this parcel safely delivered x

    Reply
    1. Julie

      Did anyone try to phone me on a 333 number
      Which those digits began with ? Not allowed phone calls at work and only get half an hour

      Reply
  7. David John haworth

    I will never ever and never again sent a parcel ,D H L my parcel went on the 8 th Feb ! Been around the world?! Been stolen ? Been found then your guess is as good as mine ? What and where do you think it will end up ? And as it was stolen , his and if it will turn up ? Never never trust this company David John haworth

    Reply
  8. Ruthie Ann Bondoc

    Hi, yesterday they try to deliver my parcel but we were in the hospital that’s why I didn’t received my parcel but now I didn’t work and whole day I am here at home and I tried to trace my parcel and it said they try to delivered but nobody at home! How come they didn’t ring the bell so they can speak to me about my parcel? Here is my waybill number 9306511443 please help to track my parcel because tomorrow i am going to work so no one at home.. Thank you for your help..

    Reply
  9. Richard Braganca

    I had send a courier on 31st March 16 to India and they told me it will take 4 hours bt it’s 6th April 16 and is still not delivered. Can u tell me wen it will deliver. My tracking number is 3585326581

    Reply
  10. Hammad ali

    2775822324
    Hi good evening can u please track my parsal it’s been more thn 3month I really need it it’s v urgent
    Can u plz contact me 07446059006

    Reply
  11. Cherni jamel

    DHL:9002659536

    Reply
    1. Cherni jamel

      90026559536

      Reply
  12. Martin dykins

    My supplier has sent some parcels for me from Ireland tracking number 1556359980 is there any way of finding out any way of how many boxes are part of this shipment as he has left for holiday know and failed to give me that information.

    Regards

    Reply
  13. Mustafa

    I sent decoument before 13 days to Sudan and its an urgently and linking to ambassay and they said ur decoument will be in Sudan through five days of a week until now isn’t arrive what is the matter plz who can tell me it’s necessary

    Reply
  14. Alexander Peronace

    Hi,
    When tracking my order it says that there was an attempt to deliver my parcel at 17:51 but I was apparently not at home. I was at home the entire day and there was no calling card left at my address to say that the courier had even been there. Does this mean that the courier has run out of time and is simply going to try again tomorrow? If so how likely is it that my delivery will be higher on the priority list. If not when will I be receiving my parcel exactly? Tracking number: 8607270943

    Regards,

    Alex

    Reply
  15. Mell

    Hi there when I type my tracking ref nr it said on hold on hold and today status changed to returned to shipper ?! What does that mean please ? Is my package still on the way to Poland or not ?

    Reply
  16. Colin wilkinson

    I’m waiting for a parcel from the Netherlands that should have arrived yesterday I would appreciate a call from someone explaining why it hasn’t arrived yet my number is 07722270369 failing this I would like a claim form sent to me for the full amount of cover of €5550 and I would like it to be settled within the day

    Reply
  17. Elliot Federico

    Re tracking no.7941942002 shipment from UK to Gibraltar. Why have goods been sent from Gatwick to Barcelona and then has to go to Gibraltar hopefully without any problem. When there are daily flights from Gatwick to Gibraltar

    Reply
  18. Paul Tasker

    Why as my parcel been stuck in delhi india for over ten days thank you

    Reply
  19. Paul Tasker

    Why as my parcel been stuck at delhi india for over ten days. Thank you

    Reply
  20. Shahena

    Please let me know where is my item and when it will be delivered to my address please
    Tracking number: 1749989150

    Reply
  21. Kate Woodward

    Hello, it says my parcel was delivered abd signed for by Daniel on March 18th. I was not in on that day and I don’t have any neighbours called Daniel. Where is my parcel?

    JVGL059198400096006

    Reply
  22. Monique ming

    I miss my delivery
    How would I know when the next delivery would take place.

    Reply
  23. Henneke Cook

    The final status on my parcel tracking says that delivery was going to be as scheduled. Nothing since then and it’s 12 hours later. I’m concerned as it’s a valuable item. Tracking number 52 2066 9823

    Reply
  24. valeria bolzoni

    Today I got a message saying attempted delivery at 5:53,recipient not home. I was at home at that time and my ring bell is working, I checked the delivery address and It says DOCKLANDS. I rescheduled the delivery for tomorrow and I will be home all day.I want to make sure you got the right address,which I put correctly when placed the order.
    TRACKING NUMBER :
    9600023974
    ADDRESS
    Flat 6,Johns Court,Gillian Street,London SE13 7AL
    Regards

    Reply
  25. Dani

    My parcel from Berlin Arrived in London Heathrow on Friday 11th an today is 15th, they haven’t sent it yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  26. Anisa Habib

    When will my parcel be delivered because I need it as soon as possible.

    Reply
    1. Anisa Habib

      Tracking number is 6546628830. It’s been in London Heathrow since Friday.

      Reply
  27. Bethany

    It says my parcel departed at gatwick around 15:48 and arrived back at gatwick at 19:50 the day before yesterday and no movement since, the parcel should have been here 1-3 days but it’s been 4, what’s happened?

    Reply
  28. Bruno

    My parcel having been sent to Zimbabwe on the 7th went to South Africa joburg and now it’s back here here again according to the tracking on this site. The documents are supposed to be used on Monday for a very important meeting. DO OR LOSE MY HOUSE MEETING!!!! What is going on????? Someone help please!!!!! Please

    Reply
  29. Rob Sexton

    1349842200.
    The above tracking number states that the parcel was delivered to my flat.
    As I am not there I am unable to confirm the delivery.
    Can you please confirm the delivery address.
    Many thanks ,
    Rob

    Reply
  30. Chris Durkin

    Tracking doesn’t’ work on a mobile – nowhere to enter the tracking number!!!

    Reply
  31. N Bruce

    Please tell me how you can say my parcel has been delivered on 3/3/2016 but you keep trying to deliver it???? Therefore I do not have the option to change the delivery online!!! I am still waiting for my parcel

    Reply
  32. Bukky

    I was at home ,my intercom is not working,can u please call my number on my next delivery.

    Reply
  33. Daniel

    I would like to know where my parcel is?

    Reply
  34. madame

    Tried sending an email with complaint to the Zimbabwe DHL Managing director and Customer services manager but was continually kicked out of the page.

    Reply
  35. Chip

    Hi I didn’t expect delivery to knock hard at the door my wife was home at 10:00 what we can do next to have item
    Track numer 1291177554 just in case tomorow we are home after 12

    Reply
    1. admin Post author

      MANCHESTER – UK With delivery courier
      Yes, today will be the next delivery attempt.

      Reply
  36. Akhtar m alizai

    My track number is 5686941794
    I send my parcels to kandahar Afghanistan on 11/1/2016 when I spoke with my collectors he told me we are not able to collect that parcel because it is only military Parsons can collect it
    Then I spoke with one of your personal thay told me that we will call to send it back to me
    I am asking cold thay well refund me back or not many thanks
    Akhtar m alizai

    Reply
  37. Tom Brannon

    I’m not sure where my parcel is? Very confusing

    Reply
  38. Denise Thomas

    I received the following email on 08/12/2015

    your order at versandApo.de from 06.12.2015 with the job number 2551699
    was handed over to DHL on 08.12.2015 at 18:18 !

    Tracking number: 676280808819

    The DHL tracking system does not recognise it.

    Please can you help?

    Reply
  39. Dawn Fellows

    My tracking number is 2817088315 please can you advise delivery date

    Reply
    1. admin Post author

      Your shipment is on hold. Please contact the sender of the parcel to find out why it is on hold

      Reply
  40. Louise MacDonald

    Ps tracking no 3853696210

    Reply
    1. admin Post author

      Delivery attempted on Friday, December 04, 2015 15:59 o’clock. No one was at home according to DHL. Please contact DHL for re-scheduling of delviery

      Reply
  41. Louise MacDonald

    Not happy with your service DHL. Ordered nappies for my little one on Monday through amazon, with an estimated date of Wednesday. Waited in all day Wednesday, no delivery. Annoyed that status was marked ‘delivery attempted, recipient not home’!?!? Waited in all day today again as delivery status said item with courier, no delivery again. Tried to call customer service team, waited on hold 12 minutes and gave up. Not impressed! I have 3 x nappies left to get through the night until I can get to the shops to purchase more nappies! A brand I won’t want to use. Customer service team, this is NOT good customer service.

    Reply
    1. admin Post author

      We are collecting the feedback of customers but not sure if this is going to reach DHL directly.

      Reply
  42. david

    How far are my goods now.

    Reply
    1. admin Post author

      We need the tracking number to find out the details.

      Reply
  43. Shireen zia

    Hi I bought an hand bag from on line and this is my tracking number 3451321996 and it’s more than 20 days still I don’t know what happened to my parcel. Please could you tell me how to find out my parcel

    Reply
    1. admin Post author

      It seems to be in Hong Kong still. You might want to call DHL to get more details or contact the shop

      Reply
  44. Cilin

    Can u help waited all week for a parcel.. Can’t track it. Says no results found… 961296680204 thanks

    Reply
    1. admin Post author

      Hi, The reason is that DHL UK is not using the same system like DHL Germany. That means the shipment is not being able to be tracked on our UK website. The shipment has been collected by Parcel Force and is being processed in UK. Status is:
      27/11/2015 8:13 KOLN IFS Forwarded for export

      You need to track the shipment using ParcelForce from this point.

      Reply
  45. oge daniels

    Bought an item from China with reference num 4597086303,been tracking my item since it was shipped and it says clearance delay and it’s been delayed for more than 3 days,please what should I do to get my item delivered or should I just wait for it. Thank you

    Reply
    1. admin Post author

      Shipments from China usually take some time.

      Reply
  46. Giles Steptoe

    Excellent
    My parcel went with one courier and returned with DHL, wow what a difference every step of the way finished off with a super helpful driver
    10/10
    DHL every time from now on

    Reply
  47. Tracy mcphilemy

    I have checked tracking status and says that delivery was attempted but no card has been left to say where the stuff is ?

    Reply
    1. admin Post author

      Could happen, but shouldn’t happen. Did the delivery work out the next day?

      Reply
  48. Matthew Slade

    I ordered an item from Germany but it has not arrived. When I queried it with the seller, from the tracking info they said delivery was attempted on the 26th Oct but nobody was home and notification was left and the item was at the post office.
    I didn’t receive any notification, which I’m assuming is in the former of a calling card? I went to my local post office in Glastonbury but they said they don’t deal with DHL parcels.
    The tracking number is 961283894139.
    Please can you locate it and arrange for it to be delivered again?
    Thank you,
    Matthew

    Reply
  49. chika chibuikem

    I sent a cd yesterday from london to nigeria when is it
    getting to nigeria

    Reply
    1. admin Post author

      That depends on various factors. We cannot estimate that exactly. If it was an Express shipment, than likely below a week.

      Reply
  50. Dan Burish

    Thanks for tracking my parcel

    Reply
    1. yan

      When this parcel will arrived UK.

      Reply
    2. Edward Williams

      IT WOULD BE NICE TO KNOW IF PARCEL WAS COMING IN MORNING OR AFTERNOON, IT WOULD SAVE LOOSING A WHOLE DAY.

      Reply

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