Royal Mail Tracking

Royal Mail’s tracking service is available for anyone wanting to send items within the UK or to overseas destinations.

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Parcel Tracking and the Royal Mail

Tracking - Copyrights Royal Mail

Tracking – Copyrights Royal Mail

The Royal Mail is the main postal service in the UK. It comprises the brands of Royal Mail (Letters) and Parcelforce Worldwide (Parcels). It’s responsible for all the mail collection and delivery within the UK and makes deliveries at least once a day except for Sundays and Bank Holidays. The parcel tracking service operated by the Royal Mail is called Track and Trace. Track and Trace allows customers to follow the progress of items either sent by or to them.

The Tracking Process

Tracking Number - Copyrights Royal Mail

Tracking Number – Copyrights Royal Mail

Parcel tracking works by giving each parcel or letter sent an item reference number. By entering this number online, you can see the status of the item whether, for example, it’s still being processed at the mail centre or is on its way to being delivered to its final destination. The five stages at which your item can be followed are, at the point of despatch, when the parcel enters the Royal Mail processing mail centre, when the item is received at the local mail centre of the recipient, when the parcel arrives at the local delivery office and, finally, when the item arrives at its destination. If this service is used in conjunction with ‘signature on delivery’, you can use track and trace to see a copy of the signature given on receipt of the parcel or letter.

In order to use Track and Trace, it’s necessary to go to the Track and Trace page of the Royal Mail website. Enter your 13 digit reference number into the box provided and the current status of your item will appear. You will be given this item reference number either by the person sending the item to you or if you’re the sender, it will be at the time you hand over the item at the post office or to the Royal Mail courier at your door. The reference number should be on any receipt you’re given and will comprise of two letters at the beginning and the two letters, GB, at the end of the number with nine digits in between. If it hasn’t got GB at the end of the reference number, it means it’s been sent from another country. For Tracking and Signature items, proof of posting is also automatically given by Royal Mail.

Different Royal Mail Services Which Use Track and Trace

In addition to using the general Track and Trace Service for sending items within the UK, the following services can also be used for tracking:

  • Royal Mail Special Delivery Guaranteed – This service not only gives you tracking but also online proof of delivery, compensation cover and a money-back guarantee if your item doesn’t arrive by 9am or 11am the next working day.
  • Royal Mail Tracked 24 and 48 – This service gives you a choice of 24 or 48 hours delivery, optional signature on delivery, SMS or email notification, compensation cover and free redeliveries if the item can’t be delivered at the first time of asking.

You can also track items to and from abroad. There are three tracking and signature services available which are as follows.

  • International Track and Signed is a service which combines a full tracking service along with signature on delivery and online delivery confirmation.
  • International Tracked gives you tracking at five different points during the delivery of the parcel after it’s sent. It also gives you an online confirmation of delivery.
  • International Signed tracks your parcel whilst it’s still in the UK and it’s only handed over at its destination when a signature is obtained.

Delivery to Europe using Tracking and Signature services take on average between three and five working days. Worldwide deliveries take between five and seven working days. The additional Signature on Delivery service means just that. A signature is taken at the point an item is successfully delivered.

Pricing
Crown - Copyrights Royal Mail

Crown – Copyrights Royal Mail

Royal Mail (Letters) and Parcelforce Worldwide (Parcels) base their pricing structure on an item’s weight, its destination and how quickly you’d like it to be sent. So, for example, if you’re wanting an item tracked and it weighs under 100g, if it’s being delivered within the UK with guaranteed delivery before 1pm the next day, it would cost you £6.40. If on the other hand, you’re sending a package to Australia which weighs up to 30kg and you’d like it delivered within four days, with tracking it would cost you £64.08. For the UK or overseas, the exact price charged depends upon these different factors. To simplify matters, the Royal Mail has a handy price calculator on its website. All you have to do is put in the required information and at the end of the calculation and it will give you the correct price you have to pay.

For all deliveries home and abroad, the Royal Mail has four different areas, or price bands if you like, for calculating how much an item will cost to a particular destination. Different areas have different prices with, generally, the further away a destination is, the more it will cost to send an item there. These four Royal Mail posting areas are The UK, Europe, World Zone 1 and World Zone 2. World Zone 1 mostly covers the areas of North America, South America, Africa, the Middle East, the Far East and South East Asia. Zone 2 mainly covers areas in the Pacific such as the many small Pacific Islands although it also comprises Australia and New Zealand.

The Benefits of Using Track and Trace

Tracking an item, whether it’s been sent to you or is sent by you, first of all, always gives you extra peace of mind. If it’s an important letter or parcel you’re sending, it’s reassuring to know you can check its progress at anytime simply by looking it up online with your own personal tracking number. It can also be helpful in the event of anything happening to your item such as it being misplaced, delivered to the wrong address or simply lost. With it being tracked, it can also help speed up any compensation claim you apply for. It also allows you to know that your item has been delivered safely especially if you use a service such as Track and Trace with a signature required on delivery. If you’re running a business and sending an item, then your customer can always check its progress online or you can always update your customer directly yourself. Track and Trace, in effect, gives you extra safety when sending any item through the post. It means that from the moment you send your item, it’s registered in the Royal Mail system and is being tracked until the recipient receives it.

Lost Items, Returned Items and Compensation

Only items fully posted and delivered by Royal Mail are eligible for compensation. As said previously, one of the major benefits of tracking your items is because it can be such a great help in trying to obtain compensation. By being able to show just where an item has gone missing, it can speed up the process of gaining compensation if and when it’s ever needed.

By using Tracking and Signature in the UK, the Royal Mail gives you standard compensation up to the value of £50. Extra compensation is available up to £250 to further protect items against loss or damage if required.

For Royal Mail Special Delivery, you can claim compensation for up to £500. Claims must be made within 80 calendar days of posting and proof of posting is required for every claim. Consequential loss of posting compensation is available to purchase at the time of posting. Consequential loss purchase evidence is also needed for claims and these must be made within 14 days of posting.

Claims for items posted to addresses outside of the UK can be done either through the Royal Mail website or by getting a P58 claim form from your post office. For European items, 20 working days must have elapsed since posting or 25 for the rest of the world. All claims must be made within 6 months of positing an item.

Tracking nowadays uses sophisticated technology to help you keep track of posted items. No matter if you’re an individual or a business, tracking is always a useful consideration worth thinking about when positing an item either within the UK or overseas. The Royal Mail’s Track and Trace is an example of a tracking system which can always keep you informed of where an item is, whether it’s being posted to you or by you.

Should the tracking service not work, our support team and the support team of the shipping companies would gladly help you.

49 Royal Mail Tracking reviews

  1. Dan brown

    Where my parcel send from Cameroon to Scotland the tracking number is RR001372272CM

    Reply ↓
    1. Track-a-parcel team Post author

      A delivery was attempted for your item with reference RR001372272CM in THORNHILL PDO before 14:03 on 26/05/17.

      Reply ↓
  2. Russell Parkin

    I’m trying to track and trace a parcel with the reference number of RY901515129IL
    Do you have any information on this for me.

    Reply ↓
  3. Nuraan Mallick

    Good Day,

    A package was due to be delivered to Cape Town South Africa 2 weeks ago and I have still not received it. The delivery to South Africa was free and I am unable to find anyone who will assist me with a tracking number. I was just informed to “Please check with your local postal service to see if they are holding anything for you under your name and address”. South Africa has many postal services and I cannot simply phone or drive to each one as this will cost me time and money which I simply do not have. The package was to be delivered to:
    Nuraan Mallick Pepkor Speciality Old Oak Office Park2 Edmar Street cnr of Old Oak and Twist Road Bellville South Africa

    The only reference I have is the above delivery address and the order number which is BDU-328-62314443215

    I seriously hope that someone would be able to assist me as soon as possible. Packages are destroyed if left at a post office for longer than 30 days and I paid over R350 for this book for it just to be laying somewhere for it to be destroyed if unclaimed.

    Kind Regards,
    Nuraan

    Reply ↓
  4. welexa

    RoyalMail doesn’t care about small countries or small people.
    40+ days now, within Europe and nothing.
    RH140167911GB

    Reply ↓
  5. Dawn Walker

    I sent a parcel to my daughter in Montreal by track and sign for safety reasons but the parcel went to Toronto instead been lost for 6 days now and getting the run around from royalmail phoned every day just keep getting told give it another day been two weeks over due crap company

    Reply ↓
  6. Delroy Reid

    I am looking for my order the number is lx20030295cn

    Reply ↓
  7. Jacqui

    Hi..im looking for status of parcel #TJ281063423GB

    Reply ↓
  8. Bee

    What can we do if the tracking number is not recognised? I have been told by customer services at Royal Mail department that the barcode is old and hasn’t been used in years. The post office doesn’t take any responsibility either and says it hasn’t been returned to us so it is with Royal Mail.
    So frustrating

    Reply ↓
  9. Pam Grieve

    I am waiting for feedback regarding my parcel from Amazon UK (2nd parcel). My tracking no is RR530050018GB. I know parcel from overseas take long to reach South Africa but this is now going into it’s 3rd month. Not acceptable. Please give me feedback urgently.

    Reply ↓
  10. Andrzej

    I lost my tracking nr . How to tracking now my delivery?

    Reply ↓
  11. Paul ives

    I’m looking for lx963666205cn can you help

    Reply ↓
  12. Anna

    I looking my parcel
    RR246804639TR with Turey to UK.

    Reply ↓
  13. Anna

    Hello I looking my parcel
    RR246804639TR

    Reply ↓
  14. Dave

    How is my parcel back in blyth …..its supposed to be going to gosport.

    9/2016 17:09 Blyth
    CollectedView an extended tracking event description
    1/9/2016 10:20 National Hub Sorted
    31/8/2016 17:59 Newcastle Depot On route to hub
    31/8/2016 16:34 Newcastle Depot Collected

    Reply ↓
  15. Gail Hardisty

    Tracked my parcel to Seychelles….should have gone to turkey….my son is waiting for it as it’s his bank card…posted on 10th August…..ref….RN267380495GB.

    Reply ↓
  16. Ewelina Garncarz

    I am looking for RR845231329PL could you please where it is?

    Reply ↓
  17. Matthew good

    I posted my passport in one of your stores with trace and track on it on Friday morning, 9:20 am. It’s now Saturday evening and your website is stating it doesn’t even recognise my tracking code provided on my receipt. Is this a technical glitch or has my passport not been sent yet?

    Reply ↓
  18. Yolandie petzer

    I am looking for my order pleasw?
    RZ043536357GB
    Thx
    Yolandie

    Reply ↓
  19. Paula

    I’m looking for a signature on delivery for barcode KP978685515GB. The system says it’s not recognised but it is the correct number on my receipt.

    Reply ↓
  20. Gray

    I am trying to get a delivery date/time for item WJ361118390GB
    Thank you

    Reply ↓
  21. adrian tomlinson

    i have spent 30 minutes trying to simply enter a royal mail tracking number . i have been into many different screens telling me how to use track and trace , i cannot find a screen which simply asks me to enter my tracking number . why make it it so cmplicated . WHERE DO I ENTER MY TRACKING NUMBER ??????????????????????????????????/

    Reply ↓
  22. mark halls

    Looking for for a parcel , tracking number LJ90316299US

    Reply ↓
  23. Daiva

    I’m looking for my parcel which is reference rc042485543ua. All what I getting by tracking is no information available yet.

    Reply ↓
  24. Jan Exley

    Can I get compensation for an item sent which seems to have gone astray as recipient is claiming not been received sent 8/7/17 by 2nd class post cost of item including postage paid is 16.85 – I have a certicate of posting with house no & postcode on it.

    Reply ↓
  25. Anna

    I did sent my letter with signed and tracked international service on 09/07/16. Barcode RN146561543GB. I can’t track this letter, is showing :sorry but this ref no can’t be recognised

    Reply ↓
  26. Marina

    I’m looking for my parcel from Ukraina, which is they reference is RF611315421UA It s in the HEATHROW WORLDWIDE DC sins 27/06/2016.Thank you

    Reply ↓
  27. Rosalee

    Letter tracking number RN094675401GB was posted on the 14 june 2016 and is at arrived at Kennedy New York from the 18 June until today. Can someone explain what I’d happening why the document is still there and not yet delivered.

    Reply ↓
    1. CATHERINE

      HI, HAVE YOU GOTTEN UR PARCEL ALREADY? AS I GOT MINE ALSO SHOWS IT IS AT THE KENNEDY NEWYORK. POSTED ON THE 12 SEPT AND UNTIL NOW, SEP 25, STILL HASNT ARRIVED YET

      Reply ↓
  28. Sarah

    I have been waiting for a parcel for almost 2 months now. On the tracking number: LZ534024662US it states it’s been out for delivery from London Uk since 2nd June.

    Reply ↓
  29. John Le Maitre

    Hey my name is john my wife sent me documents from the uk and its already bee 15 working days and I haven’t received them can someone please help me ive tracked it and it says its on its way can anyone give me advice plz its urgent

    Reply ↓
  30. Michael Bartram

    Tracking of my parcel via WJ296133925GB showed that it was delivered but I had not received it. Contacting Royal Mail, Nuneaton revealed that my postman did not deliver a parcel to my address. Why is it not possible to link the Tracking number to the delivery address to enable accurate tracking? This would help
    locating wrongly delivered parcels and identify addressing errors.

    Reply ↓
  31. Sayar Ahmad

    I am looking for my order which belongs to : Sayar Ahmad Dar, wangi pora, shopian kashmir, 192303, three weeks before which was sent by Royal embassy of Saudi cultural bureau London to Royal mail, until now i haven’t received it. i don’t have any reference number or tracking number. i am so worried about my order. Can you please tell me, what can i do so i can get my parcel. Please suggest me at rehansayar92@gmail.com .if it takes more time, the company will terminates from my job offer.

    Reply ↓
  32. Asea

    I sent post to dubai on the 16 april i heard that my post was retured on the 22 April to the uk i havent still received it my tracking number doesent work anymore how long do i wait

    Reply ↓
  33. Kate Silvey

    Looking for my parcel JJ467028341 I need for 3 June 2016

    Reply ↓
  34. Elaine brogan

    RN192959607GB posted on 22.4.16 and stir not delivered.

    Reply ↓
  35. Elaine brogan

    I posted a letter on the 22 4 16 and still not delivered yet . That’s track and sign

    Reply ↓
  36. nawed kedir

    pls help with tracking no.RU746900945GB sent to addis ababa via royal mail signed international postage.

    Reply ↓
  37. nawed kedir

    hi there.i’d appericiate if your kind agency would locate a package sent via royal mail to addis ababa with tracking no.RU746900945GB.

    b.regards,nawed k
    best

    Reply ↓
  38. Rebecca Portman

    I had a small parcel sent 2nd class on 31st March 2016 I have just had a email to say she hadn’t received it. Could you help on where it might be I have prof to say I sent it

    Reply ↓
  39. David Smith

    BY418833938GB is my tracking number,but it’s now saying its not recognised?

    Reply ↓
  40. Edugie okhomina

    I my international signed for mail with number RN226221251GB not delivered. It was sent April 4th 2016. It’s almost 2 weeks now

    Reply ↓
  41. arman rahman

    please can i have my parcel my addrass 30 ringwood road bradford bd5 9jr

    Reply ↓
  42. Lindsey Coutts

    I am trying to track my item
    KP819628465GB
    It still says at the post office but I sent it from there on the 11/03/16

    Reply ↓
  43. Prince Ade S

    I am looking for how to get my order no.1823497377015

    Reply ↓
  44. Agne

    Hello, i send an item by second class and on the 21 march and seller said thet she still didn’t get it.. How can i check did she received it or not yet?
    21/03/2016
    Session id 1-151309
    To this address
    39 srewart avenue
    Rm142ae

    Regards
    Agne T

    Reply ↓
  45. Ashkan

    I’m looking for my order which is they reference is EC793496990US

    Reply ↓
    1. admin Post author

      Delivered on 23-11-2015

      Reply ↓
      1. Stuart

        Please can you confirm a date of delivery for order LX208942031CN The website isn’t much help thanks

        Reply ↓

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